Tuesday, April 28, 2009
Our dearest insurance company, Kaiser, gives us a hard time every single month. We don't have insurance through work, so we pay out of pocket every month for coverage, and every month I call the number listed on the bill sent to me to pay over the phone. Of course you get an automated system (I call her Hilda) that needs to know such things as what time you got up this morning, how many eggs you have left in the house and the current price of gas in our neighborhood before Hilda will even give you options. The options, as usual, are vague and misleading, but after months of calling I have figured out the best way to navigate through Hilda.
The first lesson I have learned in calling them is that the number listed will take you to a local call center, but to make a payment you need to be connected to California. Unfortunately the number they have given me for the California office the last four months doesn't work, therefore you must call the local office, and ask to be connected to the California office. Now, 50% of the time the lovely call center person will instead transfer you back to the beginning of Hilda's message so that you can again tell them when you last did laundry and how many toothbrushes you have gone through this year. Again, when you finally get to yet another person you take the chance that they will connect to you to the correct office and hopefully you can make a payment. One month I called them 5 times before getting through to California.
Last month when I called Kaiser I explained how this has been a problem each and every month. They kindly assured me they were aware of the problem and taking steps to fix it in the coming weeks. They also let me in on magic words to say so that if I was not actually connected to California, the local office CAN take a payment!
So with great anticipation I called them this month, knowing they were working on the problem and if all else failed I knew the magic words. I called and told Hilda what I ate for lunch and how many diapers I have changed today. To my astonishment Hilda connected me straight to CA, totally bypassing the whole local office! I told the wonderful call center lady I needed to make a payment and she kindly told me she could help. I told her when I last changed my oil and how many pictures are hanging in our house and she brought up our information. I was already getting a little giddy at how easy this was and then she took out an anvil and squashed my excitement right into the ground. She told me that they will only accept payment over the phone for your first copay and no matter how much I tried to tell her that I did every month, she would not budge. I don't know why I was so surprised. I guess it really has been another month, hasn't it?
(PS. Okay, so she called me back three minutes later and told me that she messed up and that I can in fact pay over the phone. Still, why can't it ever just be easy to give them my money!)
Saturday, April 25, 2009
...that make me happy
Getting a little organization in our life
How Bennett will always try to find a way to cross his ankles-such a proper boy
Revisiting old friends (currently watching Season 2 of these old friends)
Hand painted world decorated Easter egg with marriage proposals inside
A husband that proposes every year
Saturday, April 18, 2009
1. Snoop Dogg - Doggystyle
2. Slap Bracelets
3. Technotronic - Pump Up the Jam
4. DJ Jazzy Jeff & The Fresh Prince - Parents Just Don't Understand
Some things are fun to remember, but some things are probably best left forgotten.
Saturday, April 11, 2009
Saturday, April 4, 2009
Owned by Doris Duke, a rich heiress, this palatial estate hosts rooms full of antique Islamic art. It is amazing to see how one woman transformed her home from top to bottom. Seriously, there is no corner left untouched. Unfortunately you cannot take pictures inside and the outside is tame in comparison.
As for B, I have been very slow to say that he has a first word. He does say mama and dada but honestly, it is babble and it has no meaning to him. Sometimes in his babble other sounds come out that sound like words, but again, I don't think he understands what he is saying.
However, last Sunday a whole group of us were in the kitchen preparing for the kalbi feast when someone walked up to Bennett and said 'Hi Bennett.' His little voiced responded very clearly, 'Hi.' Again someone said 'Hi Bennett' and again he said 'hi.' After a couple rounds of this, and now that he has repeated this through the past week, his first word is 'hi.' It is very appropriate for a kid who is only shy when family is in town! And so with his first word in his pocket he and I are off to visit my family, even though I swore I would never fly with him alone again!